“Nothing has seemed to work so far,” wrote Caitlin. I’ve been miserable since and always checking my account to see if they were restored.”Ĭaitlin told us that only three of her photos were restored after reactivating her account, and Instagram was no help, despite multiple attempts to have her problem resolved. “I cannot get those back!… I’ve contacted Instagram several times via Twitter, calling, reporting it from my account, and I haven’t received any correspondence. “I lost over 3,000 photos that span over five years of memories of my life with people both alive and deceased,” Teshaya wrote. “I contacted the Instagram help center many of times, sending feedback and reporting a problem and I got nothing.” “Unfortunately the same has happened to me,” Emmanuelle told Consumerist, regarding Dylan’s story.
I have been reporting the problem to Instagram and messaging them on Facebook constantly.”
“When I logged back in the next day, everything was normal, except all of my pictures were gone. “I felt the need to go off the grid for a day, so I deactivated my Instagram account,” Anna wrote. Miraculously, his photos reappeared after we contacted Instagram, who chalked it all up as “bug” and an “isolated incident.” Not so isolatedĪbout that “isolated incident” thing? We’ve since heard from numerous Consumerist readers who say they’ve had the exact same problem as Dylan, and who have had no luck getting Instagram to answer their pleas. So we reached out to the Facebook-owned company on Dylan’s behalf. Per Instagram’s help page, this means that “your account and your photos, comments and likes will be hidden until you reactivate it by logging back in.”īack in September, Consumerist reader Dylan said that when he reactivated his account, his 100+ photos had vanished.ĭylan made repeated attempts to restore his lost content, and even contacted Instagram to see what could be done, but to no avail. Instagram users who want to put their account on ice for a while have the option of temporarily deactivating their profile. Remember the Consumerist reader who had temporarily deactivated his Instagram account, then reactivated it, only to find that he’d lost all of his photos? Yeah, that’s still happening to people, and Instagram is now admitting that this is an issue.
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